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deli 7:30am - 8pm daily
121 E. 5th in downtown Moscow
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Comments, Complaints and Compliments: March 2011 PDF Print E-mail

Comment: Dana was my cashier today. He was very meticulous with the bagging.   He was friendly and professional.  What a treat! – Mercedes

Response: Thank you for your kind comments. We are certainly lucky to have Dana be part of the Front End Team.  Annie H, Front End Manager

Comment: Gluten-free lasagna noodles, please!!! Anonymous

Response: They are located on the bottom shelf in the pasta section of aisle one. We have two brands of rice lasagna noodles to choose from.  Julie, Grocery Buyer

Comment:  For the second time after I’ve identified a product that you sell cheaper than other stores YOU TURN AROUND AND JACK THE PRICE  WTF - Eric

Response:  We set our prices by what we pay for products. Oftentimes we can  offer lower prices on items, but when the manufacturer raises their prices, it necessitates that we follow suit to stay in business.   Joan, Grocery Manager

Comment:  Please resume carrying Green & Black Cocoa for baking – the  powdered kind. It makes the best hot chocolate & baked goods. G&B Chocolate has a varietal taste like coffee beans or wine. Jaqueline 

Response: That product is located in the baking section of aisle two. We too enjoy it and plan to continue carrying it. Julie

Comment: Katie gave me excellent customer service. – Sridurga

Response: Thank you for the comment.  I too am proud of the Front End Team and Katie in particular. Annie H

Comment: Please always have at least one brand of org. coffee on sale. This has been the case until recently. Anonymous

Response: When our sales specials went to a twice monthly cycle, the Equal Exchange coffee was affected by this change. We have worked with them and will happily be able to offer one EE coffee at a sale  price every month. Seth, Bulk Buyer

Comment: I would like to know if you would go back to carrying (1) Israeli paprika (it is fabulous) (2) mayonnaise with wasabi (I bought some  about a month ago and now there is none!!) Cynthia

Response: The Israeli paprika is available in the spice jars in the bulk department. Unfortunately the wasabi mayonnaise was discontinued by  the manufacturer. Julie

Comment: Can you carry “Cravens” brand gluten free products. They are the best I have ever eaten. Thanks. – Polly

Response: We now carry 3 varieties of The Craving Place gluten free baking products in the baking section. We hope these suit your needs. Julie

Comment: Need more de-caf coffee choices. Ernest

Response: We offer 5 varieties of de-caf coffee from 4 different roasters. Is there a blend in particular that you are looking for that we don’t  carry? Seth, Bulk Buyer

Comment: I was just wondering if you could sell the Reeds ginger chews that  the deli gives with your fantastic sandwiches? The ginger chews you can buy in bulk hold no contest to the Reeds! Thanks so much. Kenzie

Response: Thank you for bringing this to our attention. The Reeds ginger chews are now available in the bulk bin. Seth

Comment: Today, I noticed a lifecoach in the desk area at the entrance way.  I had been thinking it would be good to have different wellness professionals there maybe once a week - nutritionist, acupuncture, etc. - Joe

Response: Our demo and product education coordinator, Jesica DeHart, organized all the appearances of wellness professionals in the store all throughout the month of February for "Get Your Glow On."  We really enjoyed it, and are glad you like it too. We have a newly updated "Vendor Table" program designed for exactly what you suggest - for wellness professionals, as well as artisans, owners of cottage businesses, and non-profits to be in the store on a regular basis. People who are interested in being at a vendor table or desk can fill out an application available on-line or in the store, and once they're approved for participation, they can schedule their time in the store. Jesica will continue to organize special events like Get Your Glow On too! - Carol

 

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