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It’s been just over two months since I officially began working at the Co-op. As I expected, I have been overwhelmed by all of the great things happening in our store and the level of dedication and professionalism of the staff. Coming from the east coast, I’ve had a bit of culture shock, but I think that for the most part it’s been a smooth transition. That being said, there are two things you should know about me. First, as general manager, part of my job is to look at every aspect of the Co-op’s operations (sales goals, product selection, staffing, strategic plans, programs, etc.) and make changes if and where needed. Second, I like to talk. I talk with staff members, board members, owners, non-owners, fellow GM’s and anyone else who will listen to me. I ask for their opinions, thoughts, ideas, desires, and objections. But alas, my mouth sometimes gets me in trouble.
Because I talk so much and am willing to discuss any and all options (even unpopular ones) as part of the discovery and decision-making process, people often assume that a particular decision has been made when in fact it has not. I have been asked if it’s true that the Participating Member program is going away, if the store is planning on relocating, if the Fish Folks are still going to be in our parking lot, if we are going to get a juice bar, and how about a buying club. The answer I always give is that everything will be looked at and considered but nothing has been decided. One of the worst things a new manager hears is “that’s the way we’ve always done it.” And one of the worst mistakes that a new manager can make is to reject out of hand anything that comes attached to that statement. It’s much more prudent to find out why it has always been done that way—sometimes it’s because it makes the most sense in that particular store or community and sometimes it’s merely a holdover from an earlier time when it was necessary and more sensible—before making changes or wasting time examining systems and procedures too deeply. For me part of the discovery process involves discussing ideas and possibilities (all ideas and possibilities), gathering relevant ideas and input, and making the most informed decision/recommendation possible. So, if you’ve gotten wind of any of the above-mentioned rumors… that’s what it is… me talking and throwing around thoughts, ideas and possibilities with anyone who will listen. While there will most certainly be changes to some of our procedures and programs, most of them will be subtle tweaks and alterations rather than wholesale changes. And all of them will be with the best interests of the Co-op and all of its owners in mind. If you have a question, concern, or thought, please let me know. Thanks. |
